Privacy Policy

1. Who we are

Alumate is an Egyptian industrial company working in the field of aluminum profiles and related solutions. We can be contacted regarding this policy via email: info@alumat.org.

2. Data we may collect

We may collect personal data when you use our contact forms, request a quote or send a technical inquiry, including:

• Name and the name of the company or organization.
• Email address, phone number, and country.
• The subject of the message and the content of the query.
• Any technical files or drawings that you voluntarily submit when requesting the Service.
• Limited technical data such as IP address, browser type, pages visited, and cookies when used.

3. How we use the data

We use the data for the following purposes:

• Respond to inquiries and requests for quotations.
• Review technical requirements and drawings sent by clients.
• Optimize the user experience and site content.
• Sending information related to the order or service, when there is an appropriate basis for doing so.
• Comply with legal or regulatory obligations when needed.

4. Legal Basis for Processing

Data is processed in accordance with legitimate purposes related to business communication, fulfillment of legal requests and obligations, or based on your consent when required by applicable law, including the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations where applicable.

5. Data sharing

We do not sell your personal data. We may share some data when necessary with:

• Aluminate's internal team responsible for sales, technical support, quality, or customer service.
• Providers of website services, hosting, email, analytics, or security tools.
• Sister companies or specialized companies when there is a need to review or execute part of the order such as finishing or surface treatments.
• Official authorities if required by law.

6. Cookies and Analytics

The Site may use cookies or analytics tools to improve performance and understand how visitors use the Site. You can control cookies in your browser settings, but note that disabling them may affect some functionality.

7. Data retention

We retain data only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required to comply with legal, accounting or contractual obligations. When the need no longer exists, data is deleted, anonymized or securely archived in accordance with internal procedures.

8. Data protection

We apply reasonable organizational and technical measures to protect data from unauthorized access, loss or unlawful use. However, the complete security of any data transmission over the Internet cannot be guaranteed.

9. Your rights

In accordance with applicable law, you may have the right to request access to your personal data, correct, update, delete, object to certain forms of processing, or withdraw consent where the processing is based on consent.

To exercise any of these rights, please contact us at info@alumat.org with your request and the appropriate means of communication.

10. Transferring data outside of Egypt

Some data may be processed by technical or hosting service providers outside of Egypt. In this case, we take appropriate data protection measures in accordance with applicable law and the nature of the service.

11. Children's privacy

The website is intended for commercial and industrial use and is not intended for children. If we become aware of the collection of a child's data without a proper legal basis, we will take the necessary measures to delete it.

12. Policy update

We may update this policy from time to time. Any modification will be posted on this page with the date of the last revision updated.